Canberra Sand & Gravel
Last updated: 15 January 2026
Canberra Sand & Gravel (we, us, our) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from our website.
This policy applies to all users of our website and online store and is designed to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the requirements of WooCommerce and Stripe payment processing.
1. Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business and provide products and services to you.
Information you provide directly
When you interact with our website, place an order, create an account or contact us, we may collect:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Company name (if applicable)
- Order details and purchase history
- Account login details
Communications you send to us (enquiries, feedback or support requests)
Payment information
Payments on our website are processed securely via Stripe. We do not store or have access to your full credit card details. Stripe collects and processes payment information in accordance with its own privacy policy.
2. Automatically Collected Information
When you browse our website, certain information is collected automatically, including:
- IP address
- Browser type, device information and operating system
- Pages viewed and time spent on the site
- Referral URLs
- Cookies and similar tracking technologies
This information helps us maintain website security, improve functionality, and understand how our site is used.
3. How We Use Your Personal Information
We use your personal information for purposes including:
- Processing and managing orders
- Providing customer service and responding to enquiries
- Managing customer accounts
- Communicating with you about your orders or requests
- Improving our products, services and website performance
- Detecting and preventing fraud or security issues
- Complying with legal and regulatory obligations
We only use personal information for purposes that are reasonably expected or permitted by law.
4. Marketing Communications
If you choose to opt in, we may send you marketing communications such as promotions, product updates or news. You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Cookies, Analytics and Tracking Technologies
Our website uses cookies, pixels and similar technologies to operate effectively, analyse performance, and improve user experience.
These technologies may collect information such as:
- IP address
- Device and browser type
- Pages viewed and interactions on the site
- Approximate location (city or region level)
- Referral sources
Google Analytics 4 (GA4)
We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised or aggregated data to help analyse website traffic, user behaviour and site performance.
Information collected by GA4 may be processed on servers located outside Australia in accordance with Google’s privacy policies.
Meta (Facebook) Pixel
We use the Meta Pixel to measure the effectiveness of advertising and to understand user interactions with our website. This may include tracking actions such as page views, product views or completed purchases.
Meta may associate this information with your Meta account if you are logged in to Meta platforms such as Facebook or Instagram.
6. Consent for Analytics and Marketing Cookies
Where required, we will obtain your consent before placing or activating non-essential cookies, including analytics and marketing cookies such as GA4 and Meta Pixel.
You can manage or withdraw your consent at any time by:
- Adjusting your browser settings
- Using our website’s cookie consent or preference tool (where available)
If you choose not to consent to analytics or marketing cookies, core website functionality will not be affected, though some features such as personalised advertising or usage insights may be limited.
7. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business, including:
- Payment processors such as Stripe
- Website and eCommerce service providers (including WooCommerce and hosting providers)
- IT, security, analytics and marketing service providers
- Professional advisers such as accountants or legal advisers
- Government authorities where required by law
These parties are authorised to use personal information only as necessary to provide their services and are required to handle it securely.
8. Overseas Disclosure
Some third-party service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include secure servers, encryption, access controls, and the use of reputable third-party service providers.
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date or incomplete.
Requests can be made using the contact details below. We may need to verify your identity before responding.
11. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us:
Canberra Sand & Gravel
Email: weborders@cansand.com.au
Phone: 02 6280 4133
Address: 4 Johns Pl, Hume ACT 2620
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
